Privacy Policy

Introduction

Welcome to bk99b. We are committed to protecting the personal information of every player who visits or registers on our platform. This Privacy Policy explains what data we collect, why we collect it, how we use and store it, and the rights you have regarding your personal information. By accessing or using bk99b, you acknowledge that you have read and understood this policy.

bk99b is an online gaming platform serving players across Bangladesh, including Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, and Cox's Bazar. We operate under a strict internal data governance framework designed to keep your information safe at every step of your journey with us. This policy applies to all users of the bk99b website, mobile site, and any related services.

Information We Collect

When you register or use bk99b, we collect personal data necessary to operate your account, process transactions, verify your identity, and deliver a safe gaming experience. The categories of information we may collect include:

• Identity information — full name, date of birth, and national ID or passport details required for account verification and responsible gaming compliance.
• Contact information — email address, mobile phone number, and residential address used to manage your account and send service communications.
• Financial information — transaction records including bKash, Nagad, Rocket, and Upay payment references, deposit and withdrawal amounts, and account balances. Full payment credentials such as card numbers are never stored by bk99b.
• Technical and usage data — IP address, device type, browser version, operating system, session duration, pages visited, and gameplay activity logs collected automatically as you use the platform.
• Communications — messages you send to our customer support team via email or any support channel, stored to maintain service records and improve assistance quality.

How We Use Your Information

bk99b uses the personal information we collect exclusively for the following purposes. We do not use your data for any purpose that is incompatible with what is described in this section:

• Account management and service delivery — creating and maintaining your bk99b account, processing your deposits and withdrawals, verifying your age (players must be 21 years or older), and resolving any account-related queries.
• Fraud prevention and security — monitoring account activity and transaction patterns to detect and prevent fraudulent behaviour, money laundering, and unauthorised access to protect both you and the platform.
• Responsible gaming compliance — using your gameplay data and account history to identify patterns that may indicate problem gambling behaviour, enabling us to apply self-exclusion tools or deposit limit reminders where appropriate.
• Platform improvement and analytics — aggregated, anonymised usage statistics that help us understand how players interact with bk99b so we can improve performance, fix issues, and develop new features for Bangladesh players.
• Customer support — using your contact information and transaction history to respond to your enquiries, handle disputes, and provide accurate assistance through our support team.

Data Sharing and Disclosure

bk99b does not sell, rent, or trade your personal information to any third party for marketing or commercial purposes. We maintain strict internal protocols governing how and when data may be shared externally.

In limited and necessary circumstances, bk99b may share your information with the following categories of recipients:

• Payment processing partners — trusted third-party processors that facilitate deposits and withdrawals through bKash, Nagad, Rocket, Upay, Visa, and Mastercard. These partners are bound by strict confidentiality agreements and may only use your data to complete the specific transaction.
• Technology and infrastructure providers — hosting, security, and analytics service providers who support the operation of bk99b under data processing agreements that limit their use of your data strictly to service-delivery tasks.
• Legal and regulatory authorities — if required by applicable law, court order, or legitimate government authority, bk99b may disclose personal information to comply with legal obligations. We will notify you of such requests where permitted by law.

Payment Data and Financial Privacy

All financial transactions on bk99b are handled through reputable payment channels operating in Bangladesh. When you make a deposit or request a withdrawal using bKash, Nagad, Rocket, or Upay, the transaction is processed directly by the relevant payment provider. bk99b stores only the reference ID, amount, timestamp, and status of each transaction — not your mobile banking credentials or wallet PINs.

Cookies and Tracking Technologies

bk99b uses cookies and similar tracking technologies to operate the platform effectively and improve your experience. Cookies are small text files stored on your device that allow us to remember your preferences, keep you signed in, and understand how our platform is used. We limit cookie use to the following categories:

• Strictly necessary cookies — essential for the platform to function correctly, including maintaining your login session, remembering language preferences, and securing account actions. These cannot be disabled without breaking core functionality.
• Analytics cookies — aggregated, anonymised data about how users navigate the site. This helps our development team identify usability issues and prioritise platform improvements. No personally identifiable information is included in analytics reports.
• Functional cookies — optional cookies that remember your platform settings and personalisation choices such as preferred game categories, display preferences, and notification settings to provide a more tailored experience on return visits.

You may manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of some features on bk99b. We do not use advertising cookies, cross-site tracking cookies, or any cookie that profiles you for sale to third parties.

Data Retention

bk99b retains your personal information for as long as your account remains active and for a reasonable period thereafter as required for legal, regulatory, accounting, or security purposes. Specifically, transaction records and account data may be retained for up to seven years following account closure to satisfy applicable financial record-keeping obligations.

Customer support correspondence is retained for up to three years from the date of last contact. Technical usage logs such as IP addresses and session data are retained for a shorter period and are routinely purged once they are no longer needed for security monitoring. Once the applicable retention period expires, your data is securely deleted or anonymised in a manner that prevents re-identification.

Your Privacy Rights

bk99b respects your right to control your own personal information. Registered players have the following rights in relation to the data we hold about them:

• Right of access — you may request a copy of the personal data bk99b holds about you at any time. We will respond to verified access requests within 30 days.
• Right of rectification — if any personal information we hold is inaccurate or incomplete, you have the right to request its correction. Submit a correction request to our support team with supporting documentation.
• Right of erasure — in certain circumstances you may request that bk99b delete your personal data. Note that legal and regulatory retention obligations may prevent full erasure in all cases; we will explain any applicable limitations clearly.
• Right to restrict processing — you may ask bk99b to limit how we use your data in specific situations, for example if you contest the accuracy of the data while we verify it.
• Right to object — you may object to our use of your data for purposes beyond what is strictly necessary for service delivery. We will honour legitimate objections where they do not conflict with our legal obligations.

To exercise any of the above rights, please contact our data team at [email protected]. Include your registered account email and a description of your request. Identity verification may be required before we process sensitive data requests.

Data Security

Protecting your personal information is a core responsibility at bk99b. We have implemented a range of technical and organisational security measures appropriate to the sensitivity of the data we process. These include 256-bit SSL/TLS encryption for all data transmitted between your browser and our servers, strict access controls so that only authorised personnel can view sensitive account data, regular security audits and vulnerability assessments of our platform infrastructure, and multi-factor authentication options for player accounts.

While bk99b takes every reasonable precaution to protect your data, no online platform can guarantee absolute security. In the event of a data breach that is likely to affect your rights or interests, we will notify affected users as promptly as practicable and take immediate steps to contain and remediate the incident. We encourage you to use a strong, unique password for your bk99b account and to keep your login credentials confidential at all times.

Children's Privacy and Age Restriction

bk99b is strictly an adult gaming platform. We do not knowingly collect personal information from individuals under the age of 21. All players must be 21 years or older to register and use our services. During registration, we collect date of birth and may request identity documentation to verify age compliance. If we become aware that a minor has registered on the platform, we will immediately suspend the account, void any transactions, and securely delete all associated personal data. Parents and guardians in Bangladesh are encouraged to use parental control tools to restrict access to online gaming platforms for minors in their household.

Changes to This Privacy Policy

bk99b reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or the services we offer. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered users via the email address associated with their account.

Your continued use of bk99b following the posting of changes constitutes your acceptance of the revised Privacy Policy. We recommend revisiting this page periodically to stay informed about how we protect your information. The most current version of this policy always supersedes all previous versions.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way bk99b handles your personal data, please contact our dedicated privacy team. We are committed to resolving all privacy-related enquiries promptly and transparently.

Email: [email protected] — our support team is available around the clock, seven days a week, to assist players across Bangladesh with any account or privacy matter.